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STORE POLICY

Welcome to Krystheal! We're committed to providing you with high-quality crystals and exceptional customer service. At Krystheal, we believe in creating a seamless and enjoyable shopping experience for all our customers.

 

To ensure that you have a clear understanding of our policies, we have put together this comprehensive store policy that outlines our approach to returns, refunds, payment plans, and shipping. We hope you find this information helpful and thank you for choosing Krystheal for your crystal needs.

PRODUCT DESCRIPTION

At Krystheal, we pride ourselves on offering hand-picked, unique, and high-quality crystals to our customers. However, as these are natural creations, they may have minor imperfections that do not affect their metaphysical properties.

We encourage our customers to read the crystal descriptions carefully before making a purchase. If you have any doubts or questions about the crystal's appearance, please don't hesitate to contact us at contactkrystheal@gmail.com.

We are always happy to assist in any way possible.

PAYMENTS

At Krystheal, we accept a wide range of payment methods for your convenience. These include:

  • Credit cards (Visa, MasterCard, American Express)

  • Debit cards (Visa, MasterCard, Maestro)

  • Net banking

  • UPI payments

  • Wallets (Paytm, Google Pay, PhonePe, etc.)

If you have any questions or concerns about the payment options available, please do not hesitate to contact us at contactkrystheal@gmail.com or through our Instagram page.

PAYMENT PLAN

We understand that crystals, though mesmerizing, can be expensive. For purchases above Rs. 5000, we offer a payment plan option to make it easier for our customers to own the crystals they desire.

Please note that the following conditions apply:

  • The payment plan is available for purchases above Rs. 5000.

  • The payment plan requires an initial down payment of 50% of the total order value.

  • The remaining 50% of the payment must be completed within 30 days from the date of the initial down payment.

  • The payment plan option is only available for orders shipped within India.

  • In case of cancellation, the initial down payment is non-refundable.

  • In case of non-payment or non-compliance with the payment plan conditions, Krystheal reserves the right to cancel the order and retain the initial down payment.

  • The crystal will be shipped to the customer after the full payment is received.

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We believe in making high-quality crystals accessible to everyone, and our payment plan is just one of the ways we're making that happen. If you have any questions or concerns, please don't hesitate to contact us at contactkrystheal@gmail.com or through our Instagram page.

SHIPPING POLICY

We offer shipping within India and to international locations o special request. Orders are typically processed within 1-3 business days, and shipping times vary depending on the destination. A flat rate of Rs. 100 is charged per parcel as delivery charges.For international orders, shipping fees and delivery times may vary.

REFUND POLICY

 All items sold by Krystheal are final sale. No exchanges or returns are allowed, except in the scenarios. To understand the Refund Policy in detail please visit the 'Refund policy' Section (https://www.krystheal.com/refund-policy).

CUSTOMER CARE

At Krystheal, we're committed to providing exceptional customer service. If you have any questions or concerns about your order, please don't hesitate to contact us at contactkrystheal@gmail.com or through our Instagram page. We'll do our best to assist you and resolve any issues you may have.

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Thank you for choosing Krystheal for your crystal needs!

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